New study-level and country insight reports are now available as part of our State of Student Recruitment series – access the reports here.
REQUEST A CALL

Student enquiry management

Personalised, top-of-funnel support that drives results
Keystone's enquiry management service helps universities deliver faster, more effective engagement at scale, turning interest into high-quality applications through seamless, omnichannel support.
male with headset looking at laptop
Never worry about a missed enquiry again

At Keystone, we manage and respond to student enquiries across email, live chat, web forms, phone, events, and messaging platforms, all delivered through a connected, consistent, on-brand experience.

Strategically aligned, insight-led delivery, our personalised engagement complements your in-house student recruitment strategy, informed by more than a decade of experience. We take a consultative, data-driven approach to optimise outcomes.

Our Enrolment Advisors are embedded into your ways of working, trained in your tone of voice and values, and equipped with the insight to represent your university credibly and empathetically.

  • Faster response times – we respond to students within hours, not days

  • Omnichannel engagement – every platform covered, all tracked in one place

  • Scalable service – deliver consistent, high-quality support at any volume

  • Credible representation – feels like your team, not a third party 

We work across undergraduate, postgraduate, home and international recruitment models, adapting to your structure and priorities.

Book a consultation call

What's included with Keystone enquiry management

  • Seamless lead capture from all platforms
    We collect enquiries from a wide range of sources, including various lead generation software, webinars, and other data capture tools. This includes channels like Facebook, LinkedIn, Eventbrite, GoToWebinar and SurveyMonkey. 
  • Integrated into one easy-to-use platform
    All enquiries are routed into our bespoke Platform, giving you a single source of truth. Custom integrations ensure compatibility with your existing systems, giving you full control over every conversation. 
  • Whitelabelled, on-brand student support
    Our team operates fully whitelabelled, trained to reflect your university’s brand, tone and policies. To the student, we are your team delivering support that builds trust and confidence. 
  • Connected, omnichannel communication
    Students can start a chat, receive an email follow-up, or get a phone call. Every interaction is linked through our platform, providing a seamless experience across all channels.
  • Actionable insights and forecasting
    We analyse demand trends, top enquiry topics, and response times to provide real-time reporting that helps you forecast application volumes and optimise recruitment activities. 
female student speaking on the phone
How frequently do you call your student leads?

of institutions said they actively called their student leads

of institutions said they wanted to call student leads but could not

Source: Keystone Customer Survey (2024)

Part of Keystone's Enrolment Services

Admissions Support

Boost admissions capacity

Short-Term Enrolment Solutions

On-demand support
united-kingdom-2

Based in the UK? Visit our UniQuest UK website for services specific to UK partners.