Retention services
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Supporting your students throughout their studies
Recruiting and enrolling students to your university is only the first step. Once they are on campus, your students need support to succeed and thrive.
Our Student Retention Services help universities reduce attrition and improve student continuation by engaging at-risk students in a proactive, personalised way. Our student-first approach strengthens wellbeing, improves satisfaction, and enhances institutional performance.
We guide, advise and reassure, making sure students feel supported, connecting on their terms, at a time and channel that suits them, and signposting where needed.
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Our Retention Services include:
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Risk flag identification
We use data, trends, and insights to identify students showing signs of disengagement or vulnerability enabling early intervention.
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Omnichannel outreach
Inbound and outbound communication via email, phone, messaging and enquiry forms ensures students can reach support on their terms.
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Empathetic engagement
Our trained team actively listens, responds with care, and offers appropriate support building trust and encouraging re-engagement.
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Smart Signposting
When additional support is needed, we direct students to the right internal services whether that’s academic, wellbeing, or financial.
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Flexible Service Models
Whether you need year-round retention support or targeted interventions during key risk periods, we scale to fit your requirements.
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Part of Keystone's Enrolment Services
Enquiry Management
Offer Conversion
Admissions Support
Short-Term Solutions
Based in the UK? Visit our UniQuest UK website for services specific to UK partners.