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Higher Ed Chats

March 8th, 2024

24 minutes

Inspiring Female Founder in Higher Ed

Rachel Fletcher didn't plan to found a company. She planned to fix a problem. As a consultant working with universities across the UK, she kept running into the same issue: institutions struggling to bring together the right people, process, and technology to meaningfully engage prospective students. UniQuest was the answer she built when it became clear that the problem wasn't going away on its own.

In this episode of Higher Ed Chats, host Scott Miller talks with Rachel Fletcher, CEO and co-founder of UniQuest, about what it actually takes to build something from scratch in higher education. Rachel's path runs from international student to consultant to founder, and she's candid about what she got right, what surprised her, and where the industry still has work to do.

A significant thread in their conversation is female leadership in ed-tech. Rachel's experience raising a seed round from 17 angel investors (all male) wasn't negative, but it surfaced something she'd seen throughout her career: men have always been better at selling themselves. That's not a complaint so much as an observation with real weight. Where women tend to lead with operational credibility and results, male founders in the ed-tech fundraising space often lead with narrative and vision. Rachel argues this isn't a talent gap but a confidence one, and that speaking up early, as she did at 26 to land a career-defining UK role, makes all the difference.

The conversation also gets into culture, and Rachel's definition is deliberately non-corporate. "The culture of your organization," she says, "is how an employee would describe you to a friend at the bar." UniQuest was built with flexibility, autonomy, and meaningful work as operating principles from the start, not as benefits bolted on later. That intentionality extended to a major decision many founders wouldn't make: when private equity came calling with offers in the tens of millions, UniQuest chose a partnership route instead. Valuation wasn't the point. Long-term integrity was.

Hear the full conversation for Rachel's perspective on what higher education still gets wrong about the student engagement problem, why the confidence gap matters more than most institutions realize, and how one question, "If people don't express a desire for progression, how do you know?", shaped how she thinks about building and retaining teams.

Who’s in the episode?

Rachel Fletcher_Headshot
Rachel Fletcher
Rachel Fletcher is the co-founder of UniQuest — part of Keystone Education Group — which offers market-leading student engagement, admissions and conversion services to higher education institutions. UniQuest brings together cutting-edge technology, digital engagement gurus, customer service champions, regional expertise and on-demand reporting to deliver a high-quality, tailored service.
Scott Miller_headshot
Scott Miller

Scott Miller is the host of Keystone Higher Ed Chats and the Executive Director of Keystone's international division, bringing over 11 years of EdTech experience to conversations about global education. 


After graduating from DePauw University, living and working in different cultures showed him that stepping outside your comfort zone doesn't just broaden your horizons; it reshapes them entirely. That belief in the transformative power of international experiences brought Scott to Keystone in 2010, where he's spent over a decade (and counting) helping higher education institutions reach students worldwide. 


On Keystone Higher Ed Chats, Scott speaks with thought-leaders in the industry about what he's most passionate about: how education changes lives, how cultural experiences broaden perspectives at any age, and how Keystone's mission—connecting students with their ideal higher education institution—makes those life-changing moments possible. 

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