Higher Ed Chats
October 1st, 2025
20 minutes
How Emerging Market & AI Are Reshaping Student Recruitment
The episode opens with a clear-eyed look at why cities like Seoul and Tokyo are gaining ground as study destinations. According to Martijn van de Veen of ICEF, government policy is the single most decisive factor. Korea's Study Korea initiative and Japan's J-Mirai program both reflect a broader pattern: countries with aging populations are turning to international education as a long-term economic strategy. That shift is visible in QS city rankings, where Martijn notes that Seoul has overtaken London for the top spot, with Tokyo not far behind. Institutions in traditional markets that haven't mapped these emerging destinations into their agency outreach strategies may be operating with an incomplete picture.
The AI discussion is where the episode gets most interesting. Martijn's position isn't that AI is oversold or that agencies are under threat. It's more specific than that. "The agent isn't a search engine, they're a matchmaker," he says. AI responds to prompts. An agency asks the questions a student hasn't thought to ask yet, reads hesitation in a voice call, draws on a personal memory of navigating a student visa, and connects a student's personality to a program fit that no algorithm has lived through. The most overlooked AI use case, Martijn argues, is applying it to agency partner vetting and ongoing compliance monitoring, an area he sees as far more underinvested than front-end chatbots.
The episode closes with a call to recruitment professionals to practice what they preach. Martijn's point is direct: the same advice institutions give students about embracing discomfort and investing in uncertain futures applies to the people working in international recruitment right now.
Who’s in the episode?
Martijn van de Veen
Scott Miller is the host of Keystone Higher Ed Chats and the Executive Director of Keystone's international division, bringing over 11 years of EdTech experience to conversations about global education.
After graduating from DePauw University, living and working in different cultures showed him that stepping outside your comfort zone doesn't just broaden your horizons; it reshapes them entirely. That belief in the transformative power of international experiences brought Scott to Keystone in 2010, where he's spent over a decade (and counting) helping higher education institutions reach students worldwide.
On Keystone Higher Ed Chats, Scott speaks with thought-leaders in the industry about what he's most passionate about: how education changes lives, how cultural experiences broaden perspectives at any age, and how Keystone's mission—connecting students with their ideal higher education institution—makes those life-changing moments possible.
Timestamps & Takeaways
Timestamps
00:03
Episode intro
00:25
Martijn van de Veen introduced; episode overview
02:41
How ICEF works: the IAS agency accreditation scheme explained
05:01
Emerging markets, digital growth, and online education on the rise
07:26
QS rankings shift: Asia Pacific cities dominate; government policy drives destination emergence
09:47
Why agencies are the gateway to emerging study destinations
12:04
What AI can't do: the case for human agency in student matching
14:19
AI across the full recruitment journey: chatbots, personalization, predictive scoring
16:42
The most overlooked AI application: agency vetting and compliance monitoring
19:04
Closing advice: embrace discomfort and model what we ask of students
Takeaways
Invest in Asia Pacific partnerships before the window closes
Seoul has overtaken London as the top-ranked study destination city per QS rankings, with Tokyo ranked third. According to Martijn van de Veen of ICEF, roughly 8 of the top 20 QS destination cities are now in Asia Pacific. Institutions that haven't built active recruitment presence there yet are already behind. The data is pointing in one direction, and the time to establish relationships with regional agencies and local partners is before competitors do.
Government policy is the leading indicator for destination emergence: watch Korea, Japan, and the GCC
Martijn van de Veen of ICEF points to government policy as the single most decisive variable in whether a destination breaks through. Korea's Study Korea program targets 300,000 international students by 2027; Japan's J-Mirai initiative aims for 400,000 by the early 2030s; GCC member states are pursuing vision strategies that include international higher education as a core pillar. Enrollment leaders can use these policy signals to prioritize outreach and agency training in markets that are actively building capacity to receive international students.
Educate your agency partners on emerging destinations or lose them as a channel
Most international students choose where to study through agency recommendations. Martijn van de Veen of ICEF notes that agencies working with emerging destinations need detailed, reliable information: visa policies, work-study rights, accommodation options, cost of living, and career prospects after graduation. Institutions can't expect agents to recommend them confidently without that foundation. A structured agency education program, including site visits and regular briefings, is a concrete first step.
AI handles search behavior well; it doesn't replace the questions agencies ask
AI tools are reactive: they respond to what a student asks. Agencies do something different. As Martijn van de Veen of ICEF put it, "the agent isn't a search engine, they're a matchmaker." Agents read personality, probe motivation, draw on lived knowledge of destinations, and ask the questions students haven't thought to ask yet. Institutions should treat AI and agency relationships as complementary channels, not competing ones. Each serves a different moment in the student decision process.
Use AI for agency vetting, not just student-facing tools
Most institutions that have adopted AI in recruitment are focused on chatbots and personalization. Martijn van de Veen of ICEF points to a less discussed application: using AI to vet agency partners and monitor compliance on an ongoing basis. ICEF's Due Diligence program is an operational example of this. For institutions working with large, distributed agency networks, automated partner monitoring is a practical way to reduce risk without adding headcount.
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